Supplier Support

- Invoices are stuck in Pending or Processing

- Last member update is shown in RED text and is a few days old

- Access to path \\xxxx\xxxx is denied

- ConnectFile:Business System Assembly not found

- TranslateCSVBasic Cant find InvID. Header.csv error

- Send/Recieve failed: No connection could be made or the target machine actively refused it.

- The underlying connection was closed.

- Member does not exist locally / Cannot find member number or name in local database but member number is correct

- How do I get ConnectIT to bind to an IP address when I have multiple NIC cards

- ConnectIT is installed but the service is not in the services list.



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Invoices are stuck in Pending or Processing

Check internet connectivity from the main Caplink PC.
Make sure you can navigate to the following page from a web browser - https://caplink.capricorn.com.au
Check the ConnectITSlave service is running

o Open a CMD Prompt
o Type 'NET STOP CONNECTITSLAVE'
o Type 'NET START CONNECTITSLAVE'

Check that the invoices are not locked in the database

o Launch Caplink
o At the login screen enter the username and password admin / admin and select a company from the drop down list
o Press and hold SHIFT+CTRL+F10
o When the Database Setup screen appears click the file menu and scripts
o Select All Company databases from the top drop down box
o Click the Open Icon and select the UnlockAll script
o Click Run
o Once the scripts have executed successfully close all the windows and login to Caplink
o Perform a Send Receive.

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Last member update is shown in RED text and is a few days old

If this occurs on a Monday and last member update is shown as the Friday before, this is normal as member updates are not done over the weekend
Ensure the main Caplink PC has access to the internet
Restart the ConnectITSlave service

o Open a CMD Prompt
o Type 'NET STOP CONNECTITSLAVE'
o Type 'NET START CONNECTITSLAVE'

Perform a Send / Receive to ensure internet connection is available to ConnectIT Console
If not check the proxy settings within the ConnectIT Console

o Open the ConnectITConsole by running "C:\Program Files\Anthem\CAPLINK Connect-IT\ConnectITConsole.exe"
o Click the Options menu
o Click

Open the ConnectIT Console and submit a refresh member request to update the database.

o Start / Run / 'c:\Program Files\Anthem\CAPLINK Connect-IT\ConnectITConsole.exe'
o Action / Caplink / Send Refresh Member Request

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Access to path \\xxxx\xxxx is denied

Ensure the ConnectITSlave service is running as a user account which has
read / write permissions to the specified pickup / drop off directories.

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ConnectFile:Business System Assembly not found

Check the spelling of the translator name space get the correct spelling and case from the dll located in the appropriate folder within 'C:\Program Files\Anthem\'
E.G. 'C:\Program Files\Anthem\TranslateCSVBasic\TranslateCSVBasic.dll'
So in the above example the TranslatorNameSpace = TranslateCSVBasic

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TranslateCSVBasic Cant find InvID. Header.csv error

Check the path to the header file in the back office settings. Caplink cannot find the header file.
Use copy and paste from the address bar in windows explorer to avoid any typo's.

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Send/Recieve failed: No connection could be made because the target machine actively refused it.

Make sure the ConnectITSlave Windows Service is running

o From a command prompt type NET START CONNECTITSLAVE

Make sure the host dns name of the main caplink machine is configured in Caplink / Admin / ConnectIT Management / ConnectIT setup

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The underlying connection was closed.

Check the internet connection on the main Caplink machine
Check to see if a firewall is blocking the ConnectITConsole or ConnectITSlave exe's
Check if there is a proxy server and ensure the correct details are entered into the ConnectIT Consoles gateway
configuration settings. NOTE: remember to put http:// in front of the proxy server address.

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Member does not exist locally / Cannot find member number or name in local database but member number is correct

Open the ConnectIT Console and submit a refresh member request to update the database.

o Click Start and then Run
o Type "C:\Program Files\Anthem\CAPLINK Connect-IT\ConnectITConsole.exe" and press OK
o Click the Action / Caplink / Send Refresh Member Request menu.
o Wait for about 2 minutes for the Gateway to compile a new member database for you to download.
o Press Send / Receive

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How do I get ConnectIT to bind to an IP address when I have multiple NIC cards

You can configure ConnectIT and Caplink to bing to a particular NIC / IP address in the case of having a multiple NIC machine by editing the following file using notepad.

o "C:\Program Files\Anthem\CAPLINK Connect-IT\ConnectITSlave.exe.config"
o In the file find the XML node
o Add the bindTo="" attribute
o E.G
o This will make ConnectITSlave service listen on IP 192.168.0.1
o Restart the ConnectITSlave Windows Service

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You can then configure Caplink to also use this IP address as well

o Open Caplink
o Login as a user with admin righte (admin / admin)
o Click the Admin menu
o Click ConnectIT Management
o Click ConnectIT Setup
o Enter the IP address (same as entered in the .config file) into the Send To text box

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ConnectIT is installed but the service is not in the services list.

Sometimes when a machine is restored from a backup or the contents of a hard disk is copied from one hard disk to another the
ConnectITSlave service doesnt appear in the list of services. This can cause a problem because you cannot uninstall the package as the service can't be found.

To overcome this you can install the service manually assuming the ConnectITSlave service is in the correct location.

o Open a command prompt o Type C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\InstallUtil.exe "C:\Program Files\Anthem\CAPLINK Connect-IT\ConnectITSlave.exe"
o The service should now be installed and can be started by typing
o NET START CONNECTITSLAVE

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